At Mosaic we believe that technical assistance has to go beyond just technical support. We make working with technology simpler by providing a wealth of resources for users. We go beyond traditional technical support by providing data assistance and coaching.
Administrative users need to be made comfortable with managing systems and technology. Service providers and frontline agency users need to be made comfortable with the process of using technology regularly for client tracking and reporting. Users differ in their levels of understanding and aptitude for learning new technologies. We ensure that a multi faceted and strongly supportive approach is used to ensure that all of our clients comfortably and optimally use our technology and services.
Every time Mosaic provides technology solutions to our customers we provide intensive and comprehensive training utilizing multiple approaches. We don't just provide support, we actively assist and coach our users and provide the support and tools needed to grow and be effective in their work. Throgh remote desktop sharing, video training, in person and remote training, comprehensive documentation, and always available live support, we ensure that our clients are always given the tools they need to succeed.